Refunds & Returns
We do NOT accept returns for ANY seasonal item. Returns for all other items are accepted on a case-by-case basis and will be subject to a 25% restocking fee. Returns must be initiated by purchaser within 7 days of receiving your order. Purchaser is responsible for shipping returns back to Essential Blanks and a refund for the product will be issued within one business day of receipt of returned product in the same, unused, new condition it was shipped from us in.
DEFECTS OR MISSING PIECES FROM ORDER:
It is the purchasers responsibility to check his/her order when it arrives and report any quality control or missing piece within 3 days of receipt of the order. We work hard to ensure accuracy with your order. If a robe is missing a belt for example we need to know right away so we can contact our supplier. Refunds will not be given for defectives reported after 3 business days. You may contact us via email firstname.lastname@example.org
REFUNDS OR CANCELLED ORDERS:
Cancellation of in stock items that have not yet been packed/shipped will be accepted and a refund applied to the original payment method. If payment was made via PayPal, the fees from the original transaction will not be returned. This is in line with the new policy for PayPal that changed on March 1st 2020
"In line with industry practice and according to our updated policy, we will not charge a fee to process refunds; however, fees from the original transaction will not be returned."
Requests for cancellation and refund of pre-order/buy-in items are NOT accepted. Pre-orders/Buy-Ins have many factors that are entirely out of our control. By purchasing, you agree and understand that all arrival dates are estimate only, and while every effort will be made to ensure we post as accurately as possible, sometimes manufacturing takes longer than anticipated, shipping delays happen, and even customs inspections take longer than anticipated. We have zero control over this, and will not be held responsible for delays in these items due to these factors.