You have a few options for shipping:
Flat rate Canada Post
Flat rate Courier
*at this time free shipping has been suspended due to increase in costs *
Shipping rates are calculated at the time of check out and are based on package weight. You will be given the option to choose Canada Post or Courier. If you are overcharged do to a website calculation error, a refund will be issued for the difference. If you make a mistake and choose the incorrect shipping option at the checkout and require us to invoice you, you will be charged an administration charge of $2, in addition to your shipping payment.
At this time we ship to Canada only.
Our policies state that we will have all items shipped within 1 week of order placement, if the product that is available/in stock.
We do our best to have all orders of ready to ship items shipped out within one business day, Monday through Friday excluding holidays. Orders placed on the weekend may take until Wednesday to be shipped out. HOWEVER, it may take one week to ship your order. Why? There are certain times when we get swamped with orders, and while we do call in extra help to pack orders on those times, it usually takes some time to catch up.
Please anticipate any RTS (ready to ship) item will not ship for ONE WEEK after order placement, just to be safe. Our aim is to avoid this at all costs, however, it does happen from time to time.
For items that are pre-purchased as part of a buy-in, they will ship out within 2-3 business days once they arrive. We aim to get these out within 1 business day, but that is not always possible for huge orders.
HOW LONG DOES SHIPPING TAKE?
Shipping to you takes between 1-9 business days, depending on where you are in Canada. Those in the GTA generally take 1-3 business days, but those in far ends of the country it can take longer.
CAN I COMBINE ORDERS TO SAVE MONEY ON SHIPPING?
Why yes, of course. Simply log into your account and see if your order has been shipped. If you do not use accounts, check your email. If your order is still here and has not been shipped, simply check out and choose the $2 option for shipping (specifically the one that says you have a current open order and have already paid shipping). As long as your package won't reach the next weight threshold this option will be available otherwise you will have to pay separate shipping.
If your order has a tracking number associated with it, it’s unfortunately too late to combine shipping.
DO YOU OFFER FREE SHIPPING?
**this option has been suspended during COVID19 due to our suppliers having to increase their shipping fees. It's the only way to keep our prices low on all of our products**
HOW DO I PROVIDE MY OWN LABEL? (we only offer this option in the month of November)
If you are not familiar with the process of providing your own label we suggest that you search 'Snap Ship' through Canada Post or watch a few YouTube videos as it will explain the process. You are also welcome to use a courier service but please make the pick up time between 10:00 and 4:00 on weekdays.
Once your order is packaged and ready to ship we will email you the dimensions and weight of your order so that you can EMAIL us a copy of your shipping label. It CANNOT be a photo of your label as it must be of high quality so we can print it. The best option is to forward us the link that the shipping provider sends to you. Our email is firstname.lastname@example.org